I began my career in 2014, spending four years at a manufacturing company where I built a strong foundation in networking, Ubuntu server administration, and understanding business processes. I then transitioned to an FMCG company, focusing on system administration. Following that, I joined a textile company, where I expanded my expertise in project management and Manufacturing Execution Systems (MES).
During the COVID-19 pandemic, I faced unemployment, which led me to pursue freelance opportunities to maintain and develop my skills. Eventually, I secured a role at a retail company, where I refined my proficiency in server management and Windows deployment.
I later joined ECCO, a global leader in shoemaking, where I served as a Global Service Desk supporter, working extensively with Microsoft Office 365, Microsoft Entra, and ServiceNow.
I am currently employed at Unit4 as an Associate IT Service Desk Engineer in my first fully remote role, where I provide frontline IT support across a broad range of technical areas while coordinating with backend teams and contributing to internal documentation. I’m genuinely happy with this setup, as it allows me to grow professionally while maintaining flexibility.
September 2025 - Present
Remote
Unit4’s next-generation enterprise resource planning (ERP) solutions power many of the world’s mid-market organizations, bringing together the capabilities of Financials, Procurement, Project Management, HR, and FP&A to share real-time information, and deliver greater insights to help organizations become more effective. We are in business for people and believe that people-centric organizations do great things when their people can do great work. With +2,400 colleagues globally, we serve more than 5,100 customers across a number of industries including professional services, nonprofit and public sector.
September 2025 - Present
September 2022 - August 2025
Sidoarjo, East Java, Indonesia
PT. ECCO Indonesia is engaged in tanning and shoe component industry, producing the finished leathers, shoe uppers and leathers shoes. The company was founded in 1991 and operates as a subsidiary of ECCO Sko A/S, a shoe manufacturer and retailer company based in Bredebro, Denmark.
May 2024 - August 2025
September 2022 - April 2024
November 2021 - August 2022
Bandung, West Java, Indonesia
CV. Sendiran Agung Bernato, with its brand name Log In Megastore, is a retail company specializing in electronics and home appliances. Since its establishment on April 19, 2009, in Bandung City, West Java, Indonesia, it has offered a comprehensive selection of products. Guided by its vision of “Make a Million Smiles,” the company is committed to delivering excellent service and ensuring customer satisfaction.
November 2021 - August 2022
November 2019 - November 2020
Purwakarta, West Java, Indonesia
PT. Sinar Sukses Mandiri spans 17 hectares and operates as a prominent dyeing and printing facility specializing in dyed and printed fabrics. Initially established in 2016 as a locally owned knitted-dyeing company, PT. Sinar Sukses Mandiri expanded its operations by opening a printing division in 2017 and further diversified its product line to include woven fabrics in 2018. Additionally, the company ventured into the production of bed covers to cater to retail markets.
November 2019 - November 2020
December 2018 - October 2019
Kelapa Gading, North Jakarta, Indonesia
PT. Damai Karya Abadi is an international wholesaler and distributor of fast-moving consumer goods, specializing in A-grade branded products in food, beverages, confectioneries, and toiletries. With 21 years of experience, the company is known for its dedication, personalized service, and commitment to building long-term client relationships while exploring new markets.
December 2018 - October 2019
December 2014 - November 2018
Subang, West Java, Indonesia
PT Eco Paper Indonesia is one of the developing manufacturer of industrial paper in Indonesia that produces a wide range of paper products with the environment-friendly concept that uses waste paper products as its raw materials. By not using virgin pulps, the company recycles used cardboard into various industrial paper products, such as yellow boards and core boards.
December 2014 - November 2018
 2012-2016 Bachelor of applied computer scienceGPA: 3.39 out of 4 | ||
 SD Negeri 1 Wanayasa2000-2006 Elementary School |
An all-around order management system, built on top of Jam.py application builder for Glassware Branding, a company specialized in marking and engraving glassware based in UK.
Features:
Develop a web-based IT infrastructure asset management, built on top of Portofino; map and optimize existing network setup. This was my thesis and published with title “Pengembangan Jaringan Komputer Untuk Menjalankan Sistem Informasi Management Asset Infrastruktur IT Pada PT. Eco Paper Indonesia”.
New to the cloud? Microsoft Azure fundamentals is a three-part series that teaches you basic cloud concepts, provides a streamlined overview of many Azure services, and guides you with hands-on exercises to deploy your very first services for free. Complete all of the learning paths in the series if you are preparing for Exam AZ-900: Microsoft Azure Fundamentals. This is the first learning path in the series, Microsoft Azure Fundamentals: Describe cloud concepts.
New to the cloud? Introduction to Microsoft Azure is a three-part series that teaches you basic cloud concepts, provides a streamlined overview of many Azure services, and guides you with hands-on exercises to deploy your very first services for free. Complete all of the learning paths in the series if you are preparing for Exam AZ-900: Microsoft Azure Fundamentals. This is the second learning path in the series, Introduction to Microsoft Azure: Describe Azure architecture and services.
New to the cloud? Introduction to Microsoft Azure is a three-part series that teaches you basic cloud concepts, provides a streamlined overview of many Azure services, and guides you with hands-on exercises to deploy your very first services for free. Complete all of the learning paths in the series if you are preparing for Exam AZ-900: Microsoft Azure Fundamentals. This is the third learning path in the series, Introduction to Microsoft Azure: Describe Azure management and governance.
Learn about how people and organizations can get the most out of their Microsoft 365 investments through pricing models, continuous support, and licensing options that are designed to meet their needs.
Learn about how the productivity, collaboration, and endpoint management solutions through Microsoft 365 empower people and organizations to achieve more.
Learn about how the security, compliance, and identity solutions through Microsoft help people and organizations secure their entire digital estate, simplify compliance and reduce risk.
This course is specifically tailored and designed to meet the English language needs of frontline banking staff. Learners will learn relevant expressions, phrases, terminology and grammatical functions in providing customer service in the context of frontline banking services.
Networking is a crucial skill for professionals, enabling connections with individuals and organizations that can support career growth and collaboration. This class covers the basics of building and maintaining business relationships, including preparation for networking events, approaches to fostering connections, and measuring success. Participants will gain practical skills to apply networking effectively in their work environments.
